Toru received a thank you email from an Italian tourist he guided.

MY DEAR TORU

I WANT TO THANK YOU ANOTHER TIME FOR YOUR PRECIOUS HELP IN VISITING TOKYO, JUMPING UP AND DOWN IN THE SUBWAY, UP AND DOWN ON ELEVATORS AND ESCALATORS.
WITH YOU THE VISIT WAS BEAUTIFUL AND VERY INTERESTING.
YOU HAVE BEEN A VERY GOOD COMPANION, NICE AND HELPFUL.
THANKS TO YOU AND TO KASHIVA GOODWILL GUIDE ASSOCIATION